Credit unions lead Canadian financial institutions for customer service excellence 12 years in a row
Canadian credit union industry receives total of nine coveted Ipsos Best Banking Awards
TORONTO, ON (August 25, 2016): The Canadian Credit Union Association (CCUA) is pleased to announce that, for the 12th consecutive year, Canadians have ranked credit unions first among all financial institutions, in overall Customer Service and Branch Service Excellence.
In the annual 2016 Ipsos® Best Banking Awards program, credit unions were also awarded sole honours for Values My Business and Live Agent Telephone Banking Excellence.
“In-branch, online or on their mobile device, credit unions strive to serve their members with the highest level of customer service, regardless of the channel,” explained Martha Durdin, president and CEO, Canadian Credit Union Association. “These awards are a recognition of the continued importance and value that credit union employees across the country put into every interaction with their members.”
Canada’s credit unions have received nine awards for two years in a row.
This year, credit unions were recognized in the following categories:
“The credit union difference is all about service,” Durdin said. “Credit unions are grounded in the prosperity and quality of life of their members, and in pioneering innovative approaches to banking. The results of this survey show us that their approach to helping serve the financial needs of Canadians is working. Thank you to every member who continues to put their trust into their local credit union.”
The Ipsos awards come on the heels of the results of a recent Canadian Federation of Independent Business (CFIB) survey that shows an overwhelming preference for service by credit unions among small- and medium-sized enterprises (SMEs) in Manitoba and Saskatchewan, where they enjoy 39.2 per cent market share.
The Manitoba High Schools Athletic Association (MHSAA), with support from Manitoba’s credit unions, is pleased to announce the winners of the 2016 Credit Unions of Manitoba High School Scholar Athlete Awards.
These $1,000.00 scholarships are awarded to four graduating high school student athletes, chosen from among 40 nominees who maintained a minimum 85% average and compete in at least two interscholastic sports. Other criteria include school, community, volunteer, and citizenship activities.
This year’s Scholar Athlete Awards were won by Ciara Zarn of Killarney Collegiate, Danielle Hanke of Neepawa Area Collegiate, Lana Mackic of Miles Macdonell Collegiate and Matthew Klassen of Glenboro School. Matthew, who was also named the MHSAA’s ‘A’ Male Athlete of the Year and overall Male Athlete of the Year, is the son of Sunrise Credit Union EVP and Assistant CEO Tim Klassen.
The presentation took place last Thursday, June 23, at a ceremony hosted by Her Honour, the Honourable Janice C. Filmon, Lieutenant Governor of Manitoba at Government House. Awards were presented by the Lieutenant Governor Janice C. Filmon, Premier Brian Pallister, Manitoba High Schools Athletic Association President Mr. Chris Gudziunas (Assistant Superintendent of Hanover School Division) and Mr. Kurtis Brown of Oak Bank Credit Union.
Left to right: Kurtis Brown, Oak Bank Credit Union; Danielle Hanke, Neepawa Area Collegiate; Lana Mackic, Miles Macdonell Collegiate; the Honourable Janice C. Filmon, Lieutenant Governor of Manitoba; Matthew Klassen, Glenboro School; Morris Glimcher, executive director, MHSAA; and Chris Gudziunas, president, MHSAA. (Missing – Ciara Zarn of Killarney Collegiate.)